Frequently Asked Questions and Concerns about the University Health Center
Will I receive adequate care at the UHC?
The UHC is fully accredited by the American College Health Association and Accreditation Association for Ambulatory Health Care. In a recent 2006-2007 patient satisfaction survey, 92.3% of respondants were satisfied or more than satisfied with the care they received at the UHC. Our clinic is staffed by three medical doctors, two certified physician assistants, one doctor of osteopathy, and a team of registered nurses, licensed practical nurses, and certified medical assistants.
Will I have to wait a long time for my appointment?
While it is true that during the transition to the computerized system there was a longer wait for appointments, since then wait time has been reduced dramatically. 87.6% of respondants during the 2006-2007 patient satisfaction survey, said that they either had no wait or that they had less than a 15 minute wait. Transitioning to the computerized records system caused a longer wait time for a season, but has subsequently allowed for a much more efficient check-in process allowing for mush shorter wait times.
What if I have an emergency while the UHC is closed?
If this is a medical emergency call 911. For health care at a time other than the scheduled UHC hours: If you need to talk to a nurse call Telephone Line to Care at 219-8050. Hours are 5:00 p.m. - 7:00 a.m. Monday through Friday, 24 hours weekends and holidays. If you need immediate attention go to the nearest emergency room or Linc Care.
Nearest emergency room: BryanLGH Medical Center - West, 2300 South 16th Street (16th and South Streets), (402) 475-1011
Nearest urgent care center: Linc Care North, 5000 North 26th Street (26th and Superior), Suite 300, (402) 435-2060
How much does a visit to the UHC cost and how do I pay for it?
Clinic visits are free of charge and other services are available at subsidized rates to UNL students who are enrolled in more than 7 credit hours (students enrolled in less than 7 may elect to pay facilities fees to become eligible for subsidized rates). Check the price guide for a comparison of UHC and Lincoln service rates.
The following payment options are offered:
- Payment at the time of service. The UHC accepts payment in the form of cash, check, charge (VISA/MasterCard) or Student Express.
- You will receive a billing statement 15 days after the visit. After 30 days, unpaid charges will be transferred to Central Bill (Student Account Bill).
- The UHC will file your insurance claim or provide an insurance ready bill at the time of service. Please bring a copy of your insurance card with you to the visit. If a student carries Blue Cross Blue Shield or the UNL Student Insurance plan, the claim will be filed automatically with the proper insurance information.
What type of insurance does the UHC offer/accept?
The UHC offers a student insurance plan through Chickering. Visit the updated student insurance page for specific details on the UHC insurance plan.
We are more than happy to file patient charges with any insurance company as long as the patient has the necessary insurance information. To expedite insurance filing, please bring your insurance card (or a front and back copy of your policyholder's card) to all UHC visits. All patients are encouraged to carry an insurance card at all times in case of emergency.
