Information Services Operations Center
Frequently Asked Questions List

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The following is a list of questions that the Operations Center and/or the Help Desk hear frequently. The procedures listed here contain a working answer of several possible solutions. This list is presented as a reference for the campus community.

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Note that this FAQ is still under construction, some answers are more complete than others. If you have any comments or additions for this FAQ click here to send e-mail.

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• Account Problems/Questions
  • How do I request an account?
  • I can't logon to my account, what should I do?
  • I have lost my account/password, how do I get it back?
  • How do I change my UNLSERVE password?

• Bigred Problems/Questions
  • Do I ever need to renew my bigred account?
  • I am getting a message saying my password is going to expire, what should I do?

• E-Mail Problems/Questions
  • How do I Configure Netscape 4.0 to work as a BIGRED POP Mail Client?
  • How do I Configure Netscape 4.0 to work as a UNLSERVE POP Mail Client?
  • How do I Configure Netscape 4.0 to work as a Lotus Notes POP Mail Client?
  • How do I Configure Netscape 2 or 3 to Work as a UNLSERVE POP Mail Client?
  • How do I Configure Netscape 2 or 3 to Work as a Lotus Notes POP Mail Client?
  • How do I copy or save a message in elm?
  • How do I create an alias in e-mail?
  • How do I move between folders in elm?
  • What is pine and how do I use it?
  • How can I get someone's e-mail address?
  • How can I e-mail a file to someone?

• File Problems/Questions
  • I have lost a file/directory/mail, how do I recover it?
  • How do I transfer a file from my account to a disk?
  • How do I create a .plan file?
  • How do I create a signature file?

• Networking Problems/Questions
  • How do I configure a Macintosh using Open Transport for DHCP?
  • How do I configure a Macintosh using MacTCP for Bootp?
  • How do I configure Windows 3.1 or Windows for Workgroups for Bootp?
  • How do I configure Windows 95 for DHCP?
  • How do I configure Windows NT for DHCP?
  • How do I configure Windows 2000 for DHCP?
  • How do I request an IP address?
  • How do I request a new network connection or a change in service?

• World Wide Web Problems/Questions
  • How can I use Netscape with my account?
  • How can I get a ppp/slip connection with my account?

• Other Problems/Questions
  • How can I talk to someone on my system or another system?
  • Information Services Computing Telephone Numbers
  • Internet Service Providers And the UNL Modem Pool