Tips that can help you avoid policy and procedural issues with University staff, faculty and agencies.
Introduce yourself to your advisers, teaching assistants and instructors
Don't wait until you have a problem to approach any of these individuals. By establishing a relationship with them early, you will establish an atmosphere open to questions, discussion, debate and clarification. In addition, this type of interaction allows you to come in contact with individuals that may act as mentors or references for you in the future.
Read all policies, procedures and contracts and be familiar with the University's expectations of students
Ignorance is not an excuse. The University holds all students accountable for knowing and understanding all University policies and procedures. These policies and procedures are printed in the University Undergraduate and Graduate Bulletins and each semester's Schedule of Classes. If you don't have a copy, get one!
Keep all papers, test and syllabi for each course until you are satisfied with your final grade
Students who are not satisfied with their grades frequently visit with the Ombudsperson to plan a strategy for a grade appeal. All papers, tests, assignments and syllabi are usually the best sources to prove some mishap had occurred. If the instructor does not give the papers back, know that you must file your grade appeal within 30 days of receiving the grade. That is the required length of time that an instructor must keep student's papers. After that, the instructor can "clean out" the files and is not held accountable for students' work.
Avoid being confrontational when you have a question or problem
People are people, so if you approach a faculty or staff member with consideration and tact, you will probably receive the same in return. Some helpful hints to accomplish this are to seek advice or clarification regarding the issue at hand.
Collect names and, whenever possible, get information in writing
Whenever you are seeking information that may greatly influence your ability to succeed and persist at the University of Nebraska, ask the information provider to identify his or herself and write it down. Also, keep track of contact dates and collect any handouts, brochures or documents that explain the information. Names and contact dates are very helpful when trying to resolve policy and procedural issues. Whenever possible avoid relying on peer advice and contact the agency or person in question directly.
Notify Registration & Records and Student Accounts each time you change your address
Do this in person, if possible. The University will hold you accountable for all correspondence mailed to the most current address listed on the records system. Most major University issues, deadlines and warnings are communicated through the mail.
--Written and/or compiled by James A. McShane.
