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University of Nebraska–Lincoln

REMEDY'S ACTION REQUEST SYSTEM

Problem Resolution and building a knowledge base

To Search, Submit, and Review Helpdesk Cases on the web, log in to Remedy Helpdesk.

MAC access or NEW web server

Web Access:
You must allow pop-ups for the server, midtier.unl.edu. Click here for instructions and see the matrix for Supported Browsers and Operating Systems.

Client Access:
If you prefer to use the client, Windows users should be using AR System User 6.3. Download the AR System User Tool for Windows. Make sure you uninstall any older versions before installing this version. Follow these instructions. During the install, use the default settings. You will then be prompted to enter the server name, which is remedywin.unl.edu.

 

If you experience any difficulty, please call Helen at 472-6160 or send email.