To Search, Submit, and Review Helpdesk Cases on the web, log in to Remedy Helpdesk.
Web
Access:
You must allow pop-ups for the server, midtier.unl.edu.
MAC users note: If the Console Window is blank and is acting
like it is loading, you may need to resize it.
Click here for
instructions and see the matrix
for
Supported Browsers and Operating Systems.
Client
Access:
If you prefer
to use the client, Windows users should be using AR System
User 6.3. Download the AR System User Tool for Windows.
Make sure you uninstall any older versions before installing
this version. Follow these
instructions. During the install, use the default settings.
You will then be prompted to enter the server name, which is remedywin.unl.edu.
If you experience any difficulty, please call Helen at 472-6160 or send email.
